From September 2011 to November 2012, over 155 hospitality industry professionals across Greater Miami and the Beaches have experienced the Pink Flamingo Hospitality training led by YES Institute. The Southern Florida Concierge Association, along with Dream Hotel, the W South Beach, and the Viceroy were among the first pioneers to support the vision of safe and welcoming hotel destinations for all customers including gay and transgender travelers.
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| Canyon Ranch executives with YES Institute staff. |
The latest hotel to embark on the Pink Flamingo certification process is Canyon Ranch Miami Beach. Sixteen Canyon Ranch executive staff members participated in the educational dialogue conducted by YES Institute. Winner of the TripAdvisor 2012 Certificate of Excellence award, Canyon Ranch prides itself on their exquisite service. Their participation in Pink Flamingo is another indication of their commitment to an extraordinary customer experience.
“I’ve learned that dialogue is most important in situations where sexual orientation or gender is in question. Honest inquiry goes a long way.” - Canyon Ranch participant
“I consider myself a pretty open person, but definitely this kind of training helped me to know more about this subject. Great job!” - Canyon Ranch participant
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| Pink Flamingo Hospitality training for the Viceroy Miami hotel. |
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